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FREE SHIPPING ON ALL ORDERS OVER $100 WITHIN CONTINENTAL USA
same-day delivery available!
Here at Good4you gift, we offer a wide variety of both pre-designed and custom gift baskets tailored to most major holidays and special occasions. Both pre-designed and custom gift baskets can be further customized/adjusted using a variety of items and products that we offer, beginning from the type of container right down to the contents of the baskets themselves. You can also add items to any one of our pre-existing packages simply by selecting them from the "Which Items Would You Like to Add?" section, and then following the prompts as they populate. Bear in mind that we are only able to offer items that we carry in-store.
Custom Gift Baskets are essentially created from scratch and begin at $0, with the price increasing as you add more items. Due to the large variety of products that we carry, it is impossible for us to list all of underneath our "custom" options, but once you indicate the type of product you're interested in (such as cookies, chips, chocolate ...) by selecting them, we'll design a basket based on a combination of your preferences and which items we have available at the time.
For special occasions and corporate orders, baskets can be customized using specific colours and/or items that you provide at your own expense. To have these additional items included, they must be submitted to our facilities no less than 3 business days (5 business days for particularly large orders) in advance; our customer service department must also be made aware of these additions ahead of time either by calling (416) 837-8811 or emailing cs@good4yougiftbaskets.com for pre-approval of these additions.
Yes. We will be happy to discuss how we can incorporate your promotional material into our baskets. At Good4you Gift Basket we do not charge any additional fees to include your promotional material.
Yes, all customers have the option to provide their own free personal greeting card message. While placing your order online, simply select the "Add Message" button after you've added your basket to your cart; you'll then be prompted to complete the form by entering the name of the person you'd like to address the card to (and from), select "What type of greeting card?" from the drop-down menu and type your full, complete message in the "Add a message" box below.
If you realize you've forgotten to write a greeting card message, don't worry! Simply e-mail us the message you'd like to include (you can always respond directly to your order confirmation/receipt), and we'll do our best to update it for you. While greeting card messages technically aren't mandatory, we do encourage customers to write them because they are a quick and easy way of making sure recipient knows who the basket is from.
If you'd prefer to provide us with your own physical greeting card, please contact us prior to placing the order so that we can make the proper arrangements. All physical cards must be mailed to our warehouse and arrive no later than three business days prior to the date on which the basket is scheduled to be dispatched from our facilities; we will not be held accountable for cards that are delayed/lost in transit that result in them not being included in the final order.
When you place an order with Good4you Gift Baskets, you can expect the order to be delivered with either the exact same or similar contents to what are detailed in the product description and/or depicted in the photograph on our website. As per our substitution policy, minor substitutions are sometimes necessary and do occur from time to time, but we will always substitute products with similar items that are either equal to or greater than the original in value, while taking utmost care to ensure that your purchase retains its original theme and aesthetic.
Products and add-ons such as flowers/bouquets, fruits and balloons may appear different and vary slightly from time to time due to location, climate and current availability.
Although our facility is located in Toronto/New York, customers are able to place an order from virtually anywhere in the world using their preferred method. You can either place an order online via the website, or request assistance via e-mail or live chat.
Customers can also dial 416-837-8811 to place an order by calling into our customer service department by, who is available to assist customers between the hours of 9:00 am – 4:30 pm EST, Monday to Friday. The customer service department can also answer any questions you might have about the services we provide prior to placing an order.
We accept all major credit cards as payment, namely Visa, MasterCard and American Express. When placing an order online, you also have the option to pay via PayPal with or without signing into an active PayPal account. Although the Good4you gift baskets website does not accept Visa Debit as payment, you can similarly use PayPal to pay via Visa Debit instead by clicking the "Pay with Debit or Credit Card" link after selecting the PayPal option upon checkout.
Our online POS system utilizes state of the art data encryption technology to ensure that your credit information is never viewed by or shared with unauthorized personnel. However, if you do not feel comfortable entering your credit card information online, you are welcome to call our customer service department and have a representative place the order for you.
Our ordering system utilizes state-of-the-art data encryption to ensure that your personal information will never be viewed by any unauthorized individuals. Although we encourage you to place your order online, you may also contact us at 416-837-8811 and we will take your order over the phone. Our customer care service are available Monday through Sunday 9:00 AM to 4:30 PM EST
At Good4you gift baskets, there is no such thing as "too early". Orders can be placed as far in advance as you'd like; many of our customers prefer to place their orders for upcoming holidays, events and special occasions well in advance so that they don't forget to send their loved ones something special on their special day. If you do place an order in advance, don't forget to specify your preferred delivery date under "When Would You Like Delivery?"; please bare in mind that our ability to fulfill orders according to these delivery dates are entirely dependent on the delivery/shipping method you select upon checkout.
We offer Same Day and Next Day delivery services to certain locations throughout Canada, some of which require an additional fee; these options and fare details are presented to customers upon checkout after you've entered the recipient's address. To ensure delivery for Same Day and/or Next Day services, orders must be placed before the required deadlines (11:00 am EST for Same Day Delivery throughout the Greater Toronto Area). If you miss a deadline, the order will automatically be dispatched on the next business day.
Yes, you can order several gift baskets under one order/transaction. While placing the order online, there is a drop-down menu that allows you to indicate whether you would like to send multiple gift baskets to one address, or multiple gift baskets to different address.
If you happen to be placing a particularly large order (over 5-7 baskets), we recommend that you e-mail us at cs@good4yougiftbaskets.com to have a sales representative process the order internally and then provide you with an invoice to complete payment online, which could potentially save you quite some time navigating through the website.
All customers have the option to add a variety of items to both pre-existing and custom gift baskets, some of which are perishable. Any perishable item (that is, any item with a "life span" that is subject to decay or spoilage) can be added to any delivery that is being shipped within the Greater Toronto Area with little concern. For any order that requires delivery outside of our local delivery zone, we strongly advise that you select the fastest shipping method available, such as one of our guaranteed next day services, to ensure that the item arrives in optimum condition.
We do not recommend shipping perishable items that require a transit period of more than one business day to any location, particularly orders that are being shipped to areas outside of Ontario, because there are times when these deliveries might need to be left outside and exposed to elements that are beyond our control, such as weather and live animals. We also do not suggest shipping perishable items if the transit period will be interrupted by weekends and/or holiday delays.
When an order is delivered to the recipient, the only paperwork that is attached to the package would be the name and contact information of the sender (which are provided when a customer places an order online), a greeting card message and our company's contact information; these documents are included to make sure the recipient knows who and where the basket is from, and how to get in touch with them/us should they have any questions.
Under no circumstances do we send details regarding the product's pricing (known as "invoices") to recipients. However, some baskets, such as monthly/yearly subscriptions, include additional pamphlets that contain detailed information regarding the contents of certain packages for the recipient's enjoyment.
If you would rather the identity of the sender remain anonymous after placing an order, please contact us directly to find out if we are able to accommodate your request. However, recipients do reserve the right to know the identify of whomever sends them a package, and oftentimes call us to inquire about this, at which point this information may be divulged to them.
When placing an order, we kindly ask that all customers provide us with a working, local phone number for the recipient in case of emergency. It is not uncommon for recipients to be away from home/out of office at the time that an initial delivery is attempted, and having a valid contact number is beneficial when it comes to informing them as to the whereabouts of their package if, for example, the basket was left on their front porch, with the front desk/concierge or with a neighbour in their absence. As a gift basket company, we understand that some baskets are intended to be surprises; please be assured that we will only phone the recipient if absolutely necessary.
If for any reason the delivery can not be made, the driver or service provider will contact the recipient in an attempt to salvage the delivery and/or make alternative arrangements (although sometimes it is inevitable for a basket to be returned to our warehouse, at which point subsequent re-delivery charges my be incurred).
Yes. We will be happy to discuss how we can incorporate your promotional material into our baskets. At Good4you Gift Basket we do not charge any additional fees to include your promotional material.
The gourmet food in your gift basket will be best if eaten within 3 months from the time it is received. Many items will last longer, call us if you have a question about a specific item.
Once you have made your gift item choice, you will be required to input greeting card message, delivery information as well as your billing address and credit card information. Please review this information to ensure that it is correct and complete - ALLfields must be filled in. If you do not supply complete information or if we encounter a problem with your order we will be in contact with you. Please respond to our phone calls and/or e-mails as soon as possible to avoid further delivery delays
Our substitution policy is a clause that explains our need to occasionally substitute some of a basket's items in order to fulfill orders within a timely manner, such as when a particular item is low in stock, unavailable or on back order from our suppliers. Under these rare circumstances, we will replace said item(s) with a similar product of equal or greater value at no additional cost to the customer, sender or recipient. Ideally, we would like to be able to inform customers of all substitutions ahead of time before a basket is dispatched from our warehouse, but this isn't always possible due to the high volume of orders that we receive on an ongoing basis.
Please be assured that we will take utmost care to ensure that the basket retains its original theme and aesthetic despite these changes. If a customer is dissatisfied with the substituted items they received, they will be expected to provide decent photographs of these items via-email in order to proceed with an internal investigation in the hopes of coming to a resolution that satisfies both parties.
Here at Good4you Gift Basket, we do abide by a strict no cancellation policy. Once an order has been placed and payment has been received, the information for that order is immediately assigned an order number and then forwarded to our production department. Once this has been done, we do not cancel/refund entire orders under any circumstances. If you feel the dire need to "cancel" an order for whatever reason, please contact us directly so that we can work together towards finding a suitable resolution.
It is solely the responsibility of the customer to make sure that they understand the services we provide, including our policies and limitations, before making a final decision and checking out. While our website contains ample information for customers to review in the hopes of maintaining transparency and helping them place an order, if you need an answer to a question that you can't find online, we encourage you to reach out to us any time via phone, e-mail or live chat; our highly trained representatives will do their best to provide you with any information you require.
Once again, we do not cancel/refund entire orders under any circumstances.
While we do have a local warehouse that is accessible to the public, we don't have an actual store in the sense of a retail facility or storefront. We advise all customers to place their orders online instead of at our warehouse physically due to the fact that baskets are only prepared once they have been paid for, and trying to retrieve a basket in-store could result in a delayed wait time for the customer than ranges anywhere between 15 to 30 minutes. If you would like to see the products we offer, we would prefer if you call/e-mail us to schedule an appointment prior to coming in store.
We currently deliver to cities all across Canada and the United States.
Unfortunately we do not offer delivery outside of Canada and the United States
Our warehouse, from where all of our orders are dispatched and shipped, is currently located in North York, ON, a suburban district located in Toronto, ON, Canada. The term "local delivery" refers to cities, villages and townships that are considered to be within our local delivery zone, meaning any location that is within the same region as us, particularly the Greater Toronto Area (GTA). Currently, these regions include:
Toronto • Mississauga • Scarborough • Etobicoke • North York • East York • York • Bolton • Brampton • Concord • Downsview • Maple • Markham • Mississauga • Pickering • Rexdale • Thornhill • Vaughan • Weston • Woodbridge • Ajax • Brooklyn • Courtice • Aurora • Newmarket • Oakville • Burlington • Milton • Gormley • Whitchurch • Stouffville • Schomberg • Nobleton • Kleinberg • King City
We offer Same Day delivery to these locations, meaning if you'd like you can order a gift basket and have it delivered on that same day as long as the order is placed no later than 11:00 am EST. Once you enter the recipient's full address while placing an order online, you will see if the location qualifies for Same Day delivery, which would be based on the accuracy of both the city and postal code you provide us with.
A service offered exclusively to areas within our local delivery zone, the term "hand-delivery" means your package will be delivered "by hand" by one of our own drivers to the recipient *if possible; some locations may not offer public/immediate access to the named recipient, in which event the package will be left in the care of a concierge (for apartment buildings, condominiums and hotels) or front desk/reception (for office buildings). Signatures and proof of delivery are obtained and time-stamped whenever possible, and kept on file for future reference.
All orders being delivered to areas outside of our local delivery zone will be shipped via one of our trusted third party couriers. Such orders will be carefully packaged in a box for shipping purposes; some rural areas are not accessible via courier, in which event the basket may be forwarded to a nearby designated pick up facility and held until the recipient is able to retrieve it (usually for up to five business days). Kindly review our advisory regarding products that we do and do not recommend shipping to areas outside of our local delivery zone prior to placing an order.
While placing an order, you'll know if your package is eligible for hand-delivery if that option automatically populates as a shipping method after you've entered the recipient's full address upon check out. The website requires a full, complete shipping address (including postal code) in order to provide accurate results. *We ultimately reserve the right to determine whether we will be delivering a package to a local address via hand-delivery or courier based on various factors, including distance, weather, proximity and public access.
Local deliveries: in the event that a recipient is not at the given address in order to accept a package (or does not answer the door), our drivers are instructed to attempt to contact the recipient via the phone number provided for a suitable alternative to delivering the package to them in person, such as leaving the basket in the care of a neighbour until the recipient is able to retrieve it.
If the driver is unable to get ahold of the recipient whatsoever, the driver then determines whether or not it would be safe to leave the gift basket at the address unattended (front porch or patio, for example), depending on weather conditions and the contents of the basket. If this is still not an option, the delivery is ultimately flagged as unsuccessful and the basket is returned to our warehouse for re-delivery arrangements to be made at the sender's expense.
Shipped deliveries: All orders that require delivery outside of our local delivery zone are handled by third party courier services; *we are not able to promise that the courier service will call the recipient prior to delivery. If the recipient is not available to accept a package upon first attempt, a note *may be left at the recipient's door indicating whether the basket can be retrieved from a designated pick up facility or if delivery will be attempted at a later date in the event that the driver determines the package can not be left unattended. If all of this fails, the basket will ultimately be returned to our warehouse and re-delivery will be arranged at the sender's expense.
Please review all shipping information before you submit an order. If you realize there is an error in the address or contact information you provided after an order has already been placed, please contact us immediately and we will do our best to accommodate your request to correct it. Making changes to shipping information after a basket has already been dispatched from our facilities becomes increasingly difficult, and in some cases we are unable to make any such adjustments until a delivery has been flagged as unsuccessful and the basket has been returned to our warehouse.
*All courier services have their own rules and regulations that they must abide by that may determine/affect how they will proceed with unsuccessful deliveries; not all drivers have access to personal phones while working, nor are there pick up facilities available in every region.
Despite our best efforts, there are times when a delivery is rendered unsuccessful due to reasons beyond our control, such as in the event that a recipient is not at the given address in order to accept a package. For local deliveries, if a delivery is flagged as unsuccessful, it will be returned to our warehouse within 24-48 hours. We will then inform the sender about the status of the delivery and attempt to re-schedule a second attempt at the customer's expense, subject to additional charges.
In the case of a shipped order, if the courier service exhausts all resources while trying complete a delivery, they will send the package back to our warehouse. Once the package is safely in our possession once again, the sender will be contacted to discuss their available options. If re-delivery is required, the sender may be subject to additional fees to cover the cost of re-shipping and sometimes re-making baskets, depending on their contents and condition. We do not cancel or fully reimburse unsuccessful deliveries.
We strongly advise customers to provide full street addresses as opposed to P. O. (Post Office) Boxes whenever possible, the reason being courier services are not always capable of delivering to P. O. Boxes despite their best efforts due to the size of our packages and the fact that most P. O. Boxes tend to be located in very rural areas. However, if a P. O. Box is absolutely necessary, please provide us with the recipient's accurate contact information as well in case of emergency, and we will do our best to make prior arrangements with a courier service who is equipped with the ability to deliver to a P. O. Box.
We strongly encourage customers to review all shipping information for any possible errors/inconsistencies prior to submitting an order. If you realize there is an error in the address or contact information you provided after an order has already been placed, please contact us immediately and we will do our best to accommodate your request to correct it.
Once a package has left our facilities, making changes to it mid-transit becomes increasingly difficult and, in some cases, virtually impossible until the delivery has been flagged as unsuccessful due to the error and the basket has ultimately been returned to our warehouse. If you feel the need to change the shipping information on a package that has already been dispatched, we will do our best to contact our driver/courier on your behalf and see if it would be at all possible to accommodate your request.
If we are successfully able to change/re-route a package to a different address mid-transit, the completion of this process may be subject to an additional charge at the sender's expense.
All of our packages are dispatched from our warehouse in Toronto, ON. The speed in which an order can be delivered is entirely dependent on two factors: the location to which the package is being sent and the shipping method you select upon checkout. Same Day delivery options are available to addresses within our local delivery zone as long as the order is placed no later than 11:00 am EST. By default, deliveries can occur anytime between 12:00 pm and 8:00 pm for residences, and 12:00 pm and 5:00 pm for businesses. Some local deliveries may also be eligible for special delivery services such as "rush", morning and evening delivery at an additional cost; this is determined by the city and postal code provided upon checkout.
Orders that are being delivered outside of the Greater Toronto Area *typically arrive anywhere between one and five business days, depending on which city the order is being shipped to. While placing an order, customers are presented with various shipping methods upon checkout after entering the recipient's full address and are encouraged to select the shipping method that best suits their needs. For example, if you're placing an order today that you'd like to arrive in Vancouver, BC on the following day, you might want to upgrade your free ground shipping method to a Next Day service, subject to an additional charge; we also encourage customers to select the quickest shipping method available if the basket contains perishable items.
Keep in mind that all transit periods are measured in business days, meaning weekends and public holidays – on which courier services do not operate – are not counted/included in that estimate. *The terms "typical" and "guaranteed" delivery also influence transit periods: "typical" refers to an estimated time period during which deliveries are typically completed to the specified region; G4U gift baskets can not be held accountable if the delivery occurs earlier or later than the typical time described. If a guaranteed delivery service is selected but not fulfilled within the specified amount of time as a result of an error on our courier's part, the cost of the guaranteed upgrade will be refunded.
IMPORTANT: Any delivery that is placed after the specified deadline is automatically scheduled to be dispatched on the next available business day unless we are informed otherwise by the sender.
Local deliveries are scheduled to occur anytime between the hours of 12:00 pm and 8:00 pm to residences, and 12:00 pm and 5:00 pm for businesses. In addition to Same Day and Next Day delivery, we also offer special delivery services to some local address, such as Morning Delivery between the hours of 10:30 am and 12:00 pm, and Evening Delivery after 6:30 pm, and "rush" deliveries, all of which are subject to an additional premium based on proximity and if the order is based prior to the required deadlines. These options will automatically populate once the recipient's full address is entered online upon checkout, based on the address and postal code provided; similar, albeit more limited, options are also available for shipped deliveries. All times are measured in Eastern Standard Time:
We are unable to offer customers more specific or concise delivery times due to the fact that deliveries are arranged by route, workload and proximity to our warehouse. If you require a delivery to take place at a different time than the options we offer, please contact us directly beforehand to confirm whether or not we will be able to accommodate your request. Cancellations/refunds will not be granted to customers who realize that we are unable to fulfill their requests after an order has been placed.
Most deliveries and shipments are scheduled by a route. The orders leave in volume so the times will vary depending on the load, any delivery issues that arise, and any weather or traffic conditions. Any packages being shipped can not be assigned a specific delivery time for such reasons. Depending on the location the shipment is destined to, options maybe available for morning or evening delivery. These options, if available, will be presented in the shipping portion of your order (subject to addition service fees).
Orders being delivered by hand in the local GTA area can be rushed or be scheduled (subject to additional service fees). You can select for a special dedicated delivery or choose from available options. These delivery options will be listed in the shipping and delivery portion of your order prior to payment completion.
Yes. We can ship directly to your list of recipients at multiple locations and arrange to have all of your gifts arrive on the same day. Shipping charges would be calculated separately for each order to different addresses.
Some deliveries can be delivered (pending on address) before and after hours. An additional charge will be applied to any order where special delivery service is to be performed, on a business day after 5:00 p.m. and before 8:00 a.m. (origin local time). Request for this service must be received on 1 business day prior to the delivery date.
Arrangements are made for Deliveries and Shipments to the delivery address (or applicable shipping locations, where delivery and shipment services are provided) indicated on the original order.
For a delivery to a Residence, our Drivers and Service Providers will deliver the Shipment to the front door of the delivery address indicated on the original order. They may/are not required to deliver the package to any particular person, and other points of entry or locations within a Residence, whether or not specifically identified on the original order. In cases where such points of entry may not be accessible at the time of delivery or the person is not available.
The Receiver of any Shipment is deemed to appoint the individual who signs for the Receiver’s Shipment on delivery as the Receiver’s agent to accept delivery on the Receiver’s behalf. Our Service Provider reserves the right to withhold delivery of a Shipment and/or return the Shipment to the our facilites (at the Sender’s expense) if a proof of delivery signature cannot be obtained from the individual present to receive the Shipment from a service driver.
Despite our best efforts, there are several factors that could possibly contribute to a package arriving delayed or later than expected, although most of these do have a logical explanation. When placing your order online, the address you provide us with will return various shipping methods that indicate when you should expect your package to be delivered, in accordance to the time at which the order is placed and ultimately the shipping method you select upon checkout:
*All customers are given the choice to indicate "When Would You Like the Delivery" in order for us to gauge when the basket should be dispatched from our warehouse; however, this selection is considered null and void if a shipping method that allows us to fulfill your request is not selected or conflicts with the preferred delivery date. For example: a customer indicates that they would like their order delivered tomorrow but selects a shipping method that requires four business days' transit. Delayed deliveries are also not uncommon around major holidays such as Christmas, Valentine's Day and Easter.
Yes, we do deliver to hospitals, funeral homes and retirement homes. For deliveries to hospitals, please mention the name of the hospital, the recipient's room number and phone number of the hospital when placing an order online; we also ask that you take to time to make sure the recipient is not scheduled to be discharged from the hospital during the expected delivery time. For new and/or expectant mothers and patients critical care, receipt of floral arrangements and fruit baskets might not be accepted at the discretion of the hospital; kindly telephone the hospital beforehand to inquire about their delivery policies as each facility must abide by their own set of rules that are often out of our control.
If upon receiving your delivery you notice that a package has visible damage, it is recommended that you inspect your purchase before signing for the delivery. Make note any damage of the product to the delivery company prior to signing for receipt.
To process a damage claim please complete the following steps within 24 hrs of receiving the shipment.
Please help us with the claims process by photographing the damage and the packaging, and emailing the photos to cs@good4yougiftbaskets.com. In some cases, our Customer Service Department will process a return authorization for the damaged item which will need to be repackaged in the original box and returned to the address on the return authorization.
After a basket has been dispatched from our facilities and assigned a tracking number, it becomes very difficult to alter it once it is in transit, and canceling/retrieving the package becomes virtually impossible until the package makes its way back to us; this applies to both local and non-local deliveries.
If you feel the need to "cancel" a shipment, please contact us as soon as possible so that we can work together towards a desirable resolution. While we do not reimburse canceled shipments, if the order is still within our facilities we can offer a few alternatives, such as withholding the order and applying its value to a future purchase.
Yes, you can choose to have a basket picked up from our warehouse as opposed to having it delivered. The "Free Pick Up at our Warehouse" option becomes available upon checkout after entering a valid address online; the preferred delivery date you selected prior then becomes the expected pick up date by default, and the pick up method will advise you to allow two hours for processing. You will be contacted on the date the basket is ready for pick up.
Good4you abides by a strict no refund policy, meaning our organization is rarely, if ever, able to grant refunds under most circumstances. The following reasons are not eligible for refunds:
We advise customers not to take the liberty of returning products to our warehouse and automatically expect to be refunded for it. If a product is returned to us after it has been dispatched from our facilities, we are often unable to reuse it, therefore a full refund would not be applicable in most cases. Returned products/baskets might also be subject to a %50 re-stocking fee to account for the items that we are no longer able to use.
We believe that there is always a suitable, more reasonable alternative to issuing a refund. In some cases, customers might be eligible for a store credit to apply towards a future purchase as opposed to a full refund. If a customer is unhappy with a product they've received in any way, please contact our customer service directly so that we can work together towards satisfying both parties.
If for any reason you are not 100% satisfied with your product and would like to return it, we will gladly do so provided that the gift basket has not been opened. Returned baskets must be returned to Good4You Gift Basket in the same manner as they were originally shipped. Shipping charges are non refundable. For returned gift baskets a 50% re-stocking fee will be applied.
Here at Good4you, we do abide by a strict no cancellation policy. Once an order has been placed and payment has been received, the information for that order is immediately assigned an order number and then forwarded to our production department. Once this has been done, we do not cancel/refund entire orders under any circumstances. If you feel the dire need to "cancel" an order for whatever reason, please contact us directly so that we can work together towards finding a suitable resolution.
It is solely the responsibility of the customer to make sure that they understand the services we provide, including our policies and limitations, before making a final decision and checking out. While our website contains ample information for customers to review in the hopes of maintaining transparency and helping them place an order, if you need an answer to a question that you can't find online, we encourage you to reach out to us any time via phone, e-mail or live chat; our highly trained representatives will do their best to provide you with any information you require.
Once again, we do not cancel/refund entire orders under any circumstances.
If upon receiving your delivery you notice that a package is visibly damaged, we recommended that you inspect the package for damaged before signing for and accepting it, then make note of any product damaged to the delivery service.
To process a damage claim please complete the following steps within 24 hrs of receiving the shipment.
Please help us with the claims process by photographing the damage and the packaging, and emailing the photos to customerservice@good4yougiftbaskets.com. In some cases, our Customer Service Department will process a return authorization for the damaged item which will need to be repackaged in the original box and returned to the address on the return authorization.
All major credit cards are accepted as a form of payment. Through our website you can make payment directly through your credit card or through the PayPal option (account not required) if preferred.These two options are the quickest way to complete the process of your order without delays. E-transfers are also accepted but may cause delay if we are unable to access the transfer (i.e. email delays or missing passwords). If you are placing an order outside of Canada, or are making a large purchase, you may want to make payment through the PayPal option for faster processing. We do not accept payment on delivery.
When making payment on-line, when you are using the credit card option, please ensure you have entered the valid and correct card information and the corresponding billing information to the credit card being used. If you are using a Debit Visa card, the payment must be processed through the PayPal option (account not needed).