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FAQ and Help Center

GENERAL ORDERING QUESTIONS & INFORMATION

CAN I PLACE MY ORDER BY TELEPHONE, LIVE CHAT, OR EMAIL?

WHAT PAYMENT METHODS DO YOU ACCEPT?

WHAT CURRENCY IS USED ON THE WEBSITE?

CAN I PLACE AN ORDER IN ADVANCE?

WHY DO YOU NEED THE RECIPIENT'S PHONE NUMBER?

CAN I ADD A CARD MESSAGE TO MY ORDER?

WILL YOU SEND ME A RECEIPT?

CAN I CUSTOMIZE MY ORDER?

CAN I CREATE A COMPLETELY CUSTOMIZED GIFT?

CAN I ADD FRUIT, CHEESE, CAKES & FLOWERS TO MY ORDER?

CAN I ORDER MULTIPLE GIFTS IN ONE ORDER?

DELIVERY/SHIPPING INFORMATION

WHERE DO YOU DELIVER TO?

HOW MUCH DOES SHIPPING/DELIVERY COST?

HOW DO I TRACK MY ORDER?

WHAT TIME WILL MY ORDER BE DELIVERED?

WHAT HAPPENS IF MY RECIPIENT ISN'T HOME/AVAILABLE?

WHAT INFORMATION DO YOU INCLUDE WITH THE DELIVERY?

DO YOU DELIVER TO HOSPITALS, HOTELS, FUNERAL HOMES, AND RETIREMENT HOMES?

DO YOU DELIVER TO POST OFFICE (P. O.) BOXES?

WHAT HAPPENS IF MY ORDER CAN’T BE DELIVERED AND IS RETURNED TO YOU?

CAN I CHANGE MY DELIVERY/SHIPPING ADDRESS?

INTERNATIONAL DELIVERIES

SUBSTITUTIONS & OUT OF STOCK PRODUCTSS & OUT OF STOCK PRODUCTS

WHAT HAPPENS IF A PRODUCT OR ITEM IS OUT OF STOCK OR DISCONTINUED?

WHAT IS YOUR SUBSTITUTION POLICY?

PERISHABLE ITEMS

SHIPPING FRESH FRUIT, CAKES & BAKED GOODS, FLOWERS, FRESH CHEESE, CHOCOLATE DIPPED STRAWBERRIES & OTHER PERISHABLES

REFUNDS, DAMAGES, CANCELLATIONS, & RETURNS

REFUND/CANCELLATION POLICY

DAMAGED/MISSING ITEMS

RETURNED/UNDELIVERABLE ORDERS

CANCELLATION/CHANGE OF MIND

DELAYS

RETURNS

OUR SPECIAL SERVICES & ADMINISTRATIVE CHARGES

ADMINISTRATIVE CHARGES

REMOTE SHIPPING FEES

RE-SHIPPING/RE-MAKING FEES

UNDELIVERABLE PACKAGES

OUR DELIVERY SERVICES IN AMERICA

OUR DELIVERY SERVICES – TO RECIPIENTS ANYWHERE IN THE USA

OUR NEXT DAY AIR EARLY DELIVERY SERVICES

OUR NEXT DAY AIR SERVICE

OUR NEXT DAY AIR SAVER SERVICE

OUR 2ND DAY AIR AM SERVICE

OUR 2ND DAY AIR SERVICE

OUR 3 DAY SELECT SERVICE

OUR FREE GROUND DELIVERY SERVICES

OUR NEXT DAY AIR EARLY DELIVERY SERVICES

OUR NEXT DAY AIR SERVICE

OUR NEXT DAY AIR SAVER SERVICE

OUR 2ND DAY AIR AM SERVICE

OUR 2ND DAY AIR SERVICE

OUR 3 DAY SELECT SERVICE

OUR CANADIAN DELIVERY SERVICES

OUR DELIVERY SERVICES – TO RECIPIENTS ANYWHERE IN CANADA

OUR EXPRESS SERVICES – NEXT DAY GUARANTEED

OUR EXPRESS 9 AM SERVICE

OUR EXPRESS 10:30 AM SERVICE

OUR EXPRESS EVENING SERVICE

OUR XPRESSPOST SERVICE

OUR PRIORITY AIR SERVICE

OUR FREE GROUND SERVICES

OUR GROUND 9 AM, 10.30 AM, EVENING SERVICE

FREE SAME DAY DELIVERY SERVICES – GREATER TORONTO AREA & SUBURBS

SAME DAY DELIVERY SERVICES – GREATER TORONTO AREA

SAME DAY TORONTO DOOR TO DOOR RUSH

FREE SAME DAY HAND DELIVERY

NEXT DAY HAND DELIVERY SERVICES

ANY DAY HAND DELIVERY SERVICES

WEEKEND DELIVERIES

TORONTO GOURMET GIFT BASKET DELIVERY SERVICE AND ALCOHOL DELIVERY

How Are We Handling Covid-19?

How Are We Handling Covid-19?

FREE SAME DAY DELIVERY SERVICES – VANCOUVER

SAME DAY DELIVERY SERVICES – VANCOUVER

FREE SAME DAY HAND DELIVERY

NEXT DAY HAND DELIVERY SERVICES

ANY DAY HAND DELIVERY SERVICES

WEEKEND DELIVERIES

VANCOUVER GOURMET GIFT BASKET DELIVERY SERVICE AND ALCOHOL DELIVERY

SAME DAY SERVICES TO NEW YORK, NEW JERSEY & CONNECTICUT

FREE SAME-DAY DELIVERY

NEXT DAY DELIVERY SERVICES

FUTURE DAY DELIVERY SERVICES

WEEKEND DELIVERIES